Customer service for dummies /
Leland, Karen.
Customer service for dummies / Karen Leland and Keith Bailey. - 3rd ed. - Indianapolis, IN : John Wiley & Sons, 2006. - xxii, 380 p. : ill. ; 23 cm. - For dummies .
Includes index.
9780471768692
Customer services.
Customer service for dummies / Karen Leland and Keith Bailey. - 3rd ed. - Indianapolis, IN : John Wiley & Sons, 2006. - xxii, 380 p. : ill. ; 23 cm. - For dummies .
Includes index.
9780471768692
Customer services.