Health and nutrition wellness of call center agents with graveyard shift working in a business processing outsourcing / John Andrew P. Chua, Alvin Jonathan S. Mendez

The study aimed to determine the health and nutrition wellness of graveyard shift Business Processing Outsourcing agents. The researchers categorized the aims of the study into socio-economic demographic profile and level of nutritional status. Socio-economic demographic profile included age, gender, civil status, educational background, and income of the respondents. In level of nutritional status, Body Mass Index (BMI) and Ideal Body Weight (IBW) were used. While for the quality of life, food quality and food quantity were employed. This study used the purposive sampling technique. It is a non-probability type of sampling in which the subjects to be included in the study population is based on certain criteria. The researchers assumed that the target subjects were appropriate respondents for the study due to their time of work that was in a graveyard shift. The samples that were chosen were based on the criteria of call center agents who were qualified in answering the following questions. The researchers used a survey questionnaire in analyzing the condition of the current situation in the following areas: (a) profile of the respondents; (b) level of nutrional status of the respondents. Through these categories, the study determined the nutritional status and quality of life of Business Processing Outsourcing (BPO) agents. Based on the results, the surveyed population had a high percentage of overweight and obesity. The quality of food of the respondents was more on convenient food specifically high in fat, sugars and salt. Smoking and drinking alcohol beverages were the two most common vices that the respondents do which had a significant effect on their health. This study recommended call center agents can manage his/her eating pattern through eating nutritious foods and avoiding too much convenient foods and too much caffeine. Likewise, lifestyles habits can be lessen or absolutely avoid minimizing such diseases that may hinder from working up late. Call center agents are encouraged reading this research study for them to be aware on how their job affects their health. The results of this study can be use as a reference study to further support their research study. This study can be continued to update the previous data to come up a broad and wide study.

General Education.