TY  - BOOK
AU  - Leland,Karen
AU  - Bailey,Keith
TI  - Customer service for dummies
T2  - --For dummies
SN  - 9780471768692
PY  - 2006///
CY  - Indianapolis, IN
PB  - John Wiley & Sons
KW  - Customer services
N1  - Includes index
ER  -