TY - BOOK AU - Harvard Business Review. TI - Building trust during the pandemic PY - 2020/// KW - Consumer behavior KW - Corporate social responsibility KW - Operational transparency KW - Sustainable operations N1 - Business N2 - Companies that take care of their teams and make those efforts transparent stand to strengthen their consumer relationships, a new study finds - a conclusion with particular resonance in the current crisis, a sick-leave policies and other job protections are under the spotlight ER -