The wisdom network : an 8-step process for identifying, sharing, and leveraging individual expertise / Steve Benton and Melissa Giovagnoli.

Includes index.

Experts-in-hiding : the nature of knowledge in companies -- The obstacle course : clear the inevitable hurdles -- Step 1: Set the scene : establish a network-friendly environment -- Step 2: Magnets : create topics to attract the experts -- Step 3: Support systems : nurture communities that emerge around magnet topics -- Step 4: Boundary crossing and role breaking : ensure diverse perspectives -- Step 5: Hide-and-seek : identify the experts -- Step 6: Create organizational stars : acknowledge wisdom -- Step 7: Ideas are not enough : provide implementation options -- Step 8: Performance evaluation : create unconventional measures -- Growing pains : the care, feeding, and evolution of wisdom networks.