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	1.		Customer service for dummies / Karen Leland and Keith Bailey. by Leland, Karen Bailey, Keith Series: --For dummies Edition: 3rd ed. Publication details: Indianapolis, IN : John Wiley & Sons, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR HF 5415.5 L45 2006, ... Place hold Add to cart (remove)
	2.		The brand mapping strategy : design, build and accelerate your brand [electronic resources] / Karen Tiber Leland by Leland, Karen Tiber Publication details: [Place of publication not identified] : Entrepreneur Press, 2016 Online access: Click here to access online Availability: Items available for loan: Manila Tytana Colleges Library (1). Place hold Add to cart (remove)

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