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	1.		Service management and marketing : customer management in service competition / Christian Gr.nroos by Gr.nroos, Christian Edition: 3rd ed. Publication details: England : John Wiley & Sons, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 G76 2007. Place hold Add to cart (remove)
	2.		The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doane, Rose D. Sloat. by Doane, Darryl S Sloat, Rose D Publication details: New York : AMACOM, 2005 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR HF 5415.5 D63 2005, ... Place hold Add to cart (remove)
	3.		The customer is always right! : thought-provoking insights on the importance of customer satisfaction from today's business leaders / compiled by Armen J. Kabodian. by Kabodian, Armen J Publication details: New York : McGraw-Hill, 1996 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 C87 1996. Place hold Add to cart (remove)
	4.		Manual for call center agents / Teresita A. Aurues, Cecilia A. Suarez by Aurues, Teresita A Suarez, Cecilia A Publication details: Quezon City : C & E Pub., 2005 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: FIL PE 1479 A97 2005, ... Place hold Add to cart (remove)
	5.		The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee. by Gee, Jeff Gee, Val Publication details: New York : McGraw-Hill, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (3)Call number: CIR HF 5415.5 G44 2006, ... Place hold Add to cart (remove)
	6.		Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe. by Doole, Isobel Lancaster, Peter Lowe, Robin Publication details: Upper Saddle River, NJ : Financial Times Prentice Hall, 2004 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 U53 2005. Place hold Add to cart (remove)
	7.		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Publication details: Boston : McGraw-Hill/Irwin, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 Z45 2006. Place hold Add to cart (remove)
	8.		Stop, ask, and listen : proven sales techniques to turn browsers into buyers / Kelley Robertson. by Robertson, Kelley Edition: 2nd ed. Publication details: Toronto : John Wiley & Sons, 2004 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5438.25 R63 2004. Place hold Add to cart (remove)
	9.		Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee. by Gee, Val Gee, Jeff Edition: Completely rev. and expanded. Publication details: New York : McGraw-Hill, 2009 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 G44 2009. Place hold Add to cart (remove)
	10.		Customer service : career success through customer Loyalty / Paul R. Timm. by Timm, Paul R Edition: 4th ed. Publication details: Upper Saddle River, N.J. : Pearson, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 T46 2008. Place hold Add to cart (remove)
	11.		Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 6th ed. Publication details: Singapore : Pearson, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.13 L68 2007. Place hold Add to cart (remove)
	12.		Services marketing management : a strategic perspective/ Hans Kasper, Piet van Helsdingen, Mark Gabbott. by Kasper, Hans Gabbott, Mark Helsdingen, Piet van Edition: 2nd ed. Publication details: Chichester, West Sussex : John Wiley & Sons, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 K37 2006. Place hold Add to cart (remove)
	13.		101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens. by Ukens, Lorraine L Publication details: San Francisco, CA : Pfeiffer, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 U34 2007. Place hold Add to cart (remove)
	14.		Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 4th ed. Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 H37 2007. Place hold Add to cart (remove)
	15.		Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee Publication details: New York : AMACOM, 2005 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415 E84 2005. Place hold Add to cart (remove)
	16.		Customer service for dummies / Karen Leland and Keith Bailey. by Leland, Karen Bailey, Keith Series: --For dummies Edition: 3rd ed. Publication details: Indianapolis, IN : John Wiley & Sons, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR HF 5415.5 L45 2006, ... Place hold Add to cart (remove)
	17.		The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition / Vivek Ranadive. by Ranadive, Vivek Publication details: New York : McGraw-Hill, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR HF 5548.3 R36 2006, ... Place hold Add to cart (remove)
	18.		Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. by Metters, Richard King-Metters, Kathryn Pullman, Madeleine Publication details: Mason, OH : South-Western, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 S83 2006. Place hold Add to cart (remove)
	19.		Nutrition : competency guide. by Educational Foundation (National Restaurant Association) Series: NRAEF ManageFirst program Publication details: Upper Saddle River : Pearson/ Prentice Hall, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR TX 911.3.C8 N88 2007, ... Place hold Add to cart (remove)
	20.		Customer service : competency guide / National Restaurant Association, Educational Foundation. by Educational Foundation (National Restaurant Association) Series: NRAEF ManageFirst program Publication details: Upper Saddle River : Pearson/ Prentice Hall, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR TX 911.3.C8 C87 2007, ... Place hold Add to cart (remove)

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